At RICAGO, we are committed to ensuring that your Personal Information is kept secure. We understand the importance of your privacy and do our best to prevent any compromise to the same. With this Privacy Policy for Subscribers (‘Privacy Policy’ or ‘Policy’), we aim to inform you on the manner in which your Personal Information will be either collected, processed, stored or transferred.
Clonect Solutions Private Limited (“Ricago”) is a company incorporated and registered in India (the “Company”). For the purpose of this Privacy Policy, “you”, “your” or “Subscriber/s” as used herein refers to Company’s customers or Subscribers registering, subscribing to, accessing or using the Platform for the Services and or who acts as an administrator capable of adding other Users to the Platform; the word “user” as used herein refers to anyone, including any individuals and/or entities registering, accessing or using the Platform as a user and/or who is added to the Platform by the Subscriber or an Internal User; and the words “we”, “our” or “us” means the Company rendering certain services on the Platform.
This Privacy Policy for Subscribers applies to all of our products and/or Services, including our software, applications, our cloud-based platform and mobile application known as RICAGO and RICAGOPULSE respectively (“Platform”). We recommend that you also read our Terms of Use for Subscribers (“Terms of Use”) along with any additional terms or policies uploaded onto our Website https://www.ricago.com/ (the “Website”). This Policy, the Terms of Use and any other policies, guidelines made applicable to you, from time to time, along with any agreements you might have entered into with us pertaining to the use of our Services, constitute the entire agreement between us and you with respect to your access to or use of the Platform or Website and the product or Services.
We collect certain information of yours during the registration/ subscription process and access/ use of our Platform by you. We would like to assure you that we are accountable for the protection of your Personal Information/information and take all commercially reasonable steps to stay compliant in this respect, in accordance with applicable laws.
This Policy is to help you understand as to what information of yours is collected by us, what rights you have over your Personal Information and how you can at all times exercise the rights over your Personal Information. You have the following basic rights: right of access, right of erasure, right of rectification, right to be informed and the right to opt-out. The rights available to you are further enumerated hereunder.
We will also clarify as to what purpose your Personal Information will be collected, used, and/ or processed. The Policy further states that we keep your sensitive information and Personal Information indefinitely in our data services.
Please, read this Policy carefully, and if you agree to provide your consent with respect to your Personal Information in terms as given here, please continue and register, subscribe to, access and use our Services. Based on your location and the jurisdiction of law you fall under, you agree that you are of appropriate legal age or older to visit, access and/or use the Services in any manner. By registering, subscribing, accessing and/or using our Services you represent and warrant to the Company that you are of the appropriate legal age or older, and that you have the right, authority and capacity to use the Service and that you agree to the terms of this Policy. If you are not of appropriate legal age to access and/or use the Service, then you must not proceed further with the access and/or use.
A. This Privacy Policy applies to the current and former visitors to the Platform or Website. By visiting, registering, subscribing to and/or using our Services, (i) you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Privacy Policy, as amended by us from time to time; and (ii) you are accepting the processes and methods utilized as described in this Privacy Policy.
B. Unless otherwise specifically defined in this Privacy Policy, the terms defined in the Terms of Use shall apply to this Privacy Policy. Terms not defined in the Privacy Policy or the Terms of Use shall be deemed defined as per the applicable Agreements in place or as per applicable law, as the case may be.
C. This Privacy Policy applies to our Platform and Website as well as for the use of any of our products, services, content, features, technologies, or functions offered on our Website and all related sites, services and applications (if any) (collectively referred to as “Services”), whether such Services are currently provided or will be provided to our Subscribers/ Users in the future.
D. The Policy shall apply with respect to the collection and processing of any Personal Information (defined below) by us. We are not obligated to render the same level of protection when considering Non-Personal Information, anonymized information or other information provided by you.
E. Changes may be made to this Privacy Policy from time to time with prior notification. To make sure that you are aware of any changes, kindly review the Privacy Policy updates periodically.
F. This Privacy Policy does not apply to any third-party applications, software or services that may be used or integrated along with our Platform or Website, any services not provided by us on the Marketplace or any Non-Ricago applications made available to you. Such third-party applications, software or services would be governed by their own policies in this regard. Matters concerning licensing, delivery, payments, customizations, maintenance and support offered, if any, along with other such expressed terms covered in the respective third-party agreements, including but not limited to, any license/ service/ partnerships or alliance agreements (“Agreements”) entered into with us shall be read together and construed, to the fullest extent possible, to be in concert with the Terms of Use, the Privacy Policy and any policies/guidelines applicable at that time.
including but not limited to, any information, media, files, images, documents, reports, statement, or content you or your User submits, hosts, posts, uploads or displays on or through the Platform (“User Content”) to which the Company will not have any visibility or access to. This Policy shall apply to only the Personal Information shared with us by you while registering/subscribing for and/or accessing and using our Services (“Subscriber Data”). User Content shall be governed by the term of the privacy policy between the Subscribers and their Users. Under this Privacy Policy we play the role of data controller and processor as identified under Digital Personal Data Protection Act, 2023 India. We will play the role of either a data collector or processor or such other similar/equivalent roles as identified under the applicable law as stated above. Our role as a collector and/or processor is limited to only Personal Information relating to (i) natural persons; or (ii) a consumer/household as identified under Act.
H. The applicability of certain rights available to you involving the understanding of and choice available over the collection, processing, disclosure and/or storage of Personal Information may vary depending on the country from which you avail our Services. The same shall be stated more specifically below in Clause VI.
A. Information collected and processed may be classified into Personal Information and Non-Personal Information. Personal Information relates to any personally identifiable information such as your name, email ID, address, contact number, etc. Non-Personal Information can be any information that may not be directly linked and identified as being related to you. Non-Personal Information may be collected when you visit our Website, however, Personal Information is collected only when you provided it to us.
B. We collect and/or process the following types of Personal Information when you register, subscribe to, access or use our Platform, in order to facilitate your use of our Services and to help improve your experience. We also collect and/or process information about your transactions and your activities:
(i) Full name, designation, gender, nationality, country and city;
(ii) E-mail addresses, contact numbers and postal or others including, cookies, location information and log data;
(iii) Login details such as screen name and/or user name;
(iv) Information required towards the processing of invoicing such as name, number, company name, company location, unique tax identification codes, business category, business sector, business type, industry and company URL and such other information reasonably needed;
(v) Other information that may be collected and/or processed through the access and use of our Platform and Services, some of which will be optional.
(vi) Contact information: In accordance with the consent process provided by your device any contact information that an Authorised subscribers chooses to import. We store your authorized user selected contacts in order to notify you as soon as one of your contacts signs up for Ricago and to properly display names in notifications. We only need the number and name for this to work and store no other data about your contacts.
You may choose to provide us with additional Personally Identifiable Information in order to obtain a better user experience when using Ricago. a) Your Account Information. You must provide your basic information including your Business name, Business email id, and Designation to create an account in Ricago. If you don’t provide us with this information, you will not be able to create an account to use our Services.
Subscriber can control the contact upload feature from the device-based settings. User can add contacts subject to the rights. Subscriber can also delete the contact where the user loose access to the business account.
Personal Data
The mobile applications of the Product, may seek access to data stores in Subscriber’s Phone, email, Names, documents, etc. The purpose of this access is solely towards complete functionality of relevant Services. The mobile applications will not run to their full potential if Subscriber chooses to not provide the necessary access.
A. We collect, process, use, store and disclose your Personal Information for the following purposes:
(i) using our product features such as generating reports, creating profiles, platform features and availing other services;
(ii) providing you with the required feedback, support and assistance in order to effectively use our Platform and avail our Services;
(iii) providing the required customizations and improvements in order to better your experience of our Platform or Website;
(iv) researching, designing and launching new features or products on our Platform or Website by understanding the manner in which you use our Services and the preferences shown by such usage;
(v) presenting content and information in our Website and/or Platform in the most effective manner for you and for the device you use;
(vi) providing you with alerts, updates, materials or information about our Services or other types of information such as our latest enhancements, software updates, software upgrades, system enhancements and special offers;
(vii) complying with applicable laws and regulations;
(viii) responding to or taking part in legal proceedings, including seeking professional advice;
(ix) communicating with you and responding to your questions or requests; and
(x) for purposes arising from or incidental to the above.
B. We may also share such Personal Information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any Subscriber or User, violations of our Policy, Terms of Use of any Agreements we may have in place, or as otherwise required by law.
C. Collecting, storing, deleting, processing, using, combining, sharing, transferring and disclosing your Personal Information may take place within India. We strive to ensure compliance with all applicable laws depending on the jurisdiction applicable to you.
Your Personal Information is stored securely in our or third-party servers situated in India.
A. Users located within India have certain statutory rights available to them, based on the country’s jurisdiction under which they fall, in terms of their Personal Information. You may have a right to:
Cookies: Ricago may use cookies on the Website to analyse trends, administer the Website and track user movements in order to ensure better performance and to gather demographic information about our user base as a whole. Cookies help personalize and maximize your use of our Website, including storing user preferences, improving search results, advertisement selection and tracking user trends. You may choose to delete or block our cookies at the browser level, but if you choose to do so, it will limit your use of certain features or functions pertaining to our Services. We may collect, process and store any Personal Information you provide us when you use Services or Platform, including when you add information on a web form, add or update your account information, or when you correspond with us regarding the Services.
All information provided by you to us is stored on our or third-party secure servers. We protect your information using physical, technical, and administrative security measures to reduce the risks such as loss, misuse, unauthorized access, disclosure and alteration. We use the relevant industry standard encryptions like HTTPS and practices like protection against cyber-attacks, data encryption practices (such as SSL certificates), firewalls and information access authorization controls. We make best efforts to ensure that the security practices adopted by us are reasonably at par with industry standards. Further:
A. Notwithstanding any other provisions under this Clause X, we will retain your Personal Information for as long as it is necessary to provide you with Services. Further, we may also be obligated to retain certain Personal Information under the applicable laws and/or as part of our contractual obligations with third-parties; and accordingly, such Personal Information shall be retained as prescribed under applicable laws or as part of our contractual obligations.
B. User Content will normally be retained for a 30 (thirty) day period or such other period determined solely at the discretion of Ricago with or without any notice thereof, post termination or suspension of Services to allow you to download the User Content. Such User Content will be automatically deleted upon completion of such period, as earlier stated, as the case may be. The right to download is available only upon successful completion of payments due by the Subscribers for utilizing our Services.
C. We may also retain (i) your Personal Information even after you have closed your account on the Platform, if reasonably necessary to comply with our obligations including law enforcement requests, to meet regulatory requirements, resolve disputes, investigate security incidents, prevent fraud and abuse, enforce our Agreements, or to fulfil your request to “unsubscribe” from further messages from us and/or (ii) retain anonymized information after your account has been closed and may continue to use your anonymized information aggregated or in combination with anonymized data of other Subscribers or users.
D. We will respond to information access, copying, blocking, unblocking, correction, deletion, suspension or transfer requests (“Requests”) within a timeframe of 10 (ten) to 30 (thirty) days. If we require additional time to cater to your Requests, we will acknowledge receipt of your request within such timeframe and do our best to promptly supplement our response within the time period (if any) required by applicable law.
A. We do not share your Personal Information with any other country. The information shall stay within India only.
If you have any questions, comments or requests regarding Personal Information, please contact our data protection officer at <href="mailto:info@ricago.com">info@ricago.com
This Privacy Policy is published and shall be governed by and construed in accordance with the applicable laws of India, as amended from time to time, without reference to conflict of laws principles. The courts in Bengaluru, Karnataka, India, shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, this Privacy Policy. Subscriber agrees to submit to the jurisdiction of the courts in Bengaluru, Karnataka, India, and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts and to venue in such courts.
When you install, access, or use our Services, we may collect device and connection specific information – Information like the hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network details, connection information including whether you’re using Wifi or cellular data, mobile operator, or internet service provider (ISP), language and time zone, IP address, device operations information, and identifiers are included here (including identifiers unique to Ricago associated with the same device or account).
Even if you decide not to utilize our precise location-related features, we use IP addresses and other information like phone numbers, area codes, to estimate your general location (e.g., country, area, location and such).
When you interact with others using our services, you share user content. When you send information to the individual who are on Ricago or external to other applications, that you select to connect with, you have control over what is being sent. Please be aware that once you provide a Ricago user content, they may save it or share it with others based on your business needs for which Ricago offers its services especially with regards to information pertaining to your account and usage thereon.
We collect information about your in-app settings records about when you accepted Ricago terms & conditions. Only you are in control of your settings which can be used to change – who can see your profile photo, name.
